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How we helped Lismore City Council modernise & keep services running

Two professionals reviewing documents and a laptop, representing Lismore City Council’s IT support partnership with Cloud Context

Lismore City Council’s Challenge

Lismore City Council, in the Northern Rivers region of NSW, was facing three pressures at once: a growing project backlog, ageing on-prem infrastructure, and a BAU team already at capacity. The environment needed a full refresh and a pathway to modern services such as Microsoft Azure, while keeping day-to-day operations stable.

  • A large backlog of work to refresh the environment end-to-end
  • Legacy on-prem systems that needed to be refreshed or migrated to modern services such as Microsoft Azure
  • Skilled BAU engineers who were already at capacity

Our Approach

We embedded a senior (Level 3) engineering pod to extend the internal team. Together, we prioritised the highest-impact items, stabilised critical services, and worked side-by-side to transfer knowledge so the team could move faster with less external dependence.

  • Augmented the internal IT team with senior L3 engineers
  • Prioritised and executed the highest-impact items from the backlog
  • Ran side-by-side delivery to upskill council staff and reducefuture dependency

The Result

Lismore City Council gained dependable day-to-day support and visible progress on modernisation. We uplifted Microsoft Azure foundations, hardened and optimised Microsoft 365, supported on-prem hardware and servers, and implemented Microsoft cloud security baselines—reducing risk while clearing priority work.

  • Azure foundations established for future migrations
  • Microsoft 365 hardened and optimised for daily use
  • On-prem server and hardware reliability improved
  • Microsoft cloud security baselines implemented

Beyond Lismore City Council, Cloud Context now supports over 70 local councils across Australia, along with a growing list of state and federal agencies. This means we bring experience from a wide range of government environments, but still work in a way that fits each organisation’s size, constraints and governance.

Want to see how this model could work for your organisation? Get in touch today and we can talk through what a similar approach might look like for your team.

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